Privacy Policy

At AEROLINEAS ATA CARGO SPA ("ATA", "we") we respect your right to privacy and protect the personal data you entrust to us when using our services and our website. This Policy describes how we collect, use, share and protect your information, in accordance with Chilean Law No. 19,628 on the Protection of Personal Data and other applicable regulations.

1. Identification of the data controller

• Company name: AEROLINEAS ATA CARGO SPA
• Address: Omar Page 2077, Pudahuel, Santiago, Chile
• Website: www.aerolineasata.cl
• Contact email for privacy matters: info@aerolineasata.cl

2. Scope

This Policy applies to all personal data processed through:

• Our website www.aerolineasata.cl and subdomains.
• Contact, quote and cargo booking forms.
• Commercial communications, customer service and integrity channels.
• Any other means through which we collect personal data from customers, users, shippers, consignees, employees or third parties.

3. Personal data we collect

Depending on the service contracted and your interaction with us, we may collect the following categories of data:

3.1 Identification and contact data

• Full name, R.U.T. or identity document.
• Address, city, country, phone numbers and email addresses.

3.2 Data related to the air cargo service

• Shipper and consignee details.
• Description, weight, dimensions, declared value and contents of the shipment.
• Information required for transport (origin, destination, itinerary, special conditions).
• Associated customs and transport documents.

3.3 Payment and billing data

• Billing details, company name and tax address.
• Payment method information (handled by payment providers; we do not store full card details).

3.4 Browsing data

• IP address, browser type, operating system, pages visited, time on site.
• Cookies and similar technologies (see section 10).

3.5 Voluntarily provided data

• Inquiries, complaints, requests and reports submitted through our channels.
• Information provided when taking part in surveys, promotions or communications with us.

4. Purposes of processing

We process your personal data for the following purposes:

1. Air cargo service management: receiving quote requests, processing bookings, issuing transport documents, coordinating shipments, tracking cargo and delivering to the consignee.
2. Legal and regulatory compliance: complying with applicable tax, customs, aviation, transport and regulatory obligations.
3. Customer service and communications: responding to inquiries, requests and complaints, and maintaining necessary business contact.
4. Billing and collection: issuing receipts, invoices and credit/debit notes; managing payments and collection processes.
5. Continuous improvement: analyzing use of the website and services to improve user experience and operational quality.
6. Fraud prevention and security: protecting the integrity of our systems and detecting and preventing unlawful or fraudulent activity.
7. Commercial communications (optional): sending information about services, news and promotions, only if you give us your express consent.

5. Legal basis for processing

We process your personal data on the following legal bases, as permitted by Law No. 19,628 and other applicable regulations:

• Performance of a contract or pre-contractual measures, when the data is necessary to manage the cargo service you request.
• Compliance with legal obligations, such as tax, customs or regulatory obligations.
• Legitimate interest for operational, security and service-improvement purposes, always respecting your rights.
• Express consent where required, especially for commercial communications, non-essential cookies or sensitive processing.

6. International transfers

Because we provide air cargo transport services between Chile and other countries, we may transfer personal data to:

• Consignees or shippers located in the countries of origin or destination of the cargo.
• Service providers and subcontractors (freight forwarders, airlines, logistics operators) involved in the transport chain.
• Customs and regulatory authorities of the countries involved.

In all cases, we seek to ensure that recipients maintain an adequate level of personal data protection and that processing is limited to the purposes set out in this Policy.

7. Data retention

We retain your personal data for as long as necessary to fulfill the purposes described and, thereafter, for the applicable legal periods (tax, accounting, customs, aviation or transport). Once those periods have expired, the data is securely deleted or anonymized.

8. Data subject rights (ARCO rights)

Under Law No. 19,628, you have the following rights over your personal data:

• Access: to know what personal data we hold about you and how we process it.
• Rectification: to request the correction of inaccurate or incomplete data.
• Cancellation: to request the deletion of your data when its processing is no longer appropriate.
• Objection: to object to the processing of your data for specific purposes, such as commercial communications.

How to exercise them?

Email us at info@aerolineasata.cl stating your full name, R.U.T. and the right you wish to exercise. We will respond within the time limits set by current regulations. If you do not receive a satisfactory response, you may contact the competent authority.

9. Security measures

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, alteration or destruction. These include:

• Restricted access to information by our authorized staff.
• Use of encrypted connections (HTTPS/SSL) on our website.
• Internal confidentiality and information-handling procedures.
• Periodic system monitoring and backups.

However, no system is completely infallible. If a security incident significantly affects your personal data, we will notify you in a timely manner.

10. Cookies and similar technologies

Our website may use cookies and similar technologies for:

• Essential cookies: necessary for the basic operation of the site.
• Preference cookies: remembering your settings (language, location, etc.).
• Analytics cookies: measuring site usage and improving the experience.

You can configure or disable cookies in your browser settings. Please note that disabling certain cookies may affect how the site works.

11. Links to third-party sites

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing each site's privacy policy before providing any information.

12. Changes to this policy

We may amend this Policy to reflect legal, operational or service changes. We will publish the updated version on this website, indicating the date of the latest version. We recommend reviewing it periodically.

13. Complaints

If you believe the processing of your personal data violates your rights, you may file a complaint with:

• Our privacy team: info@aerolineasata.cl
• Chile's National Consumer Service (SERNAC): regarding your rights as a consumer.
• The competent personal data protection authority.

AEROLINEAS ATA CARGO SPA · Privacy Policy – Last updated: October 16, 2026 · Website: www.aerolineasata.cl