Terms and Conditions | Aerolíneas ATA

These Terms and Conditions govern access to and use of the services offered by AEROLINEAS ATA CARGO SPA ("ATA", "we"), including its website, quotes, bookings and air cargo transport services, as well as any other commercial or contractual interaction with us. By using our services, you accept and agree to the terms set out here, in accordance with Chilean Consumer Protection Law No. 19,496, the Aeronautical Code (Law No. 18,916) and other applicable regulations.

1. Service provider identification

Company name: AEROLINEAS ATA CARGO SPA
Address: Omar Page 2077, Pudahuel, Santiago, Chile
Website: www.aerolineasata.cl
Business contact: info@aerolineasata.cl · +56 9 5401 0256

2. Acceptance of the terms

Accessing or using our services implies full and unreserved acceptance of these Terms and Conditions. If you do not agree with any of them, please refrain from using our services.

We reserve the right to modify these Terms at any time. Changes will be communicated through our website and, where appropriate, by direct notice to active customers. Continued use of the services after changes are published constitutes acceptance of the new terms.

3. Description of the service

ATA provides air cargo transport services, including, among others, cargo acceptance, shipment coordination, issuance of air transport documents (including the AWB air waybill where applicable), shipment tracking and related logistics services, in accordance with applicable Chilean and international aviation law.

The service may be supplemented with additional services quoted separately (storage, special handling, customs procedures through brokers, etc.).

4. Registration and user account

To access certain services, you may need to register on our website or management system. By doing so, you agree to:

Provide truthful, complete and up-to-date information.
Keep your login credentials confidential.
Immediately report any unauthorized use of your account.

ATA shall not be liable for damages arising from the misuse of your credentials by third parties.

5. Quotes and bookings

Quotes: are for information purposes and valid for a limited time according to the conditions communicated to the customer. They may vary depending on weight, volume, destination, availability, rates and type of cargo.
Bookings: are confirmed once ATA's express acceptance has been received and, where applicable, the corresponding payment or guarantee.
Cargo information: the customer declares that all information provided about the cargo is true and complete. Omission or inaccuracy of relevant information may result in suspension of the service and liability on the part of the customer.

6. Shipper / user obligations

The user undertakes to:

Comply with the regulations applicable to the shipment, including customs, health, aviation security and dangerous goods regulations.
Provide suitable packaging and label packages correctly.
Ensure that the cargo delivered to ATA is lawful and respects the rights of third parties.
Collect the cargo at destination within the established time limits, bearing storage costs where applicable.

7. Prohibited and restricted goods

We do not accept for carriage goods prohibited by law, aviation regulations (including IATA regulations), customs authorities or our internal rules, including, among others:

Explosive, flammable, corrosive, toxic or radioactive materials.
Weapons, ammunition and explosives without authorization.
Controlled substances and illegal drugs.
Cash, precious metals and bearer securities (unless expressly authorized).
Products whose export or import is prohibited by the country of origin or destination.
Hazardous biological material without express authorization.

ATA may reject, hold or dispose of any cargo it considers dangerous, illegal or not compliant with these provisions, without any liability.

8. Prices, payments and billing

Prices are those actually quoted and accepted, expressed in Chilean pesos (CLP) or in the currency indicated, and include the services expressly detailed.
Rates may change based on fuel costs, fees, security surcharges or other market-regulated items.
Payment may be required in advance, on delivery or within the agreed commercial terms, depending on the type of customer and service contracted.
Failure to pay entitles ATA to suspend services and to charge the interest and collection costs established by law.

9. Liability

ATA's liability for damage, loss, delay or deterioration of cargo is governed by:

The rules of the Montreal Convention (1999) and other international aviation rules applicable to air services.
The Chilean Aeronautical Code (Law No. 18,916).
Consumer Protection Law No. 19,496, insofar as applicable.
The specific contractual clauses applicable to the service contracted.

Unless otherwise provided by law, compensation for loss, damage or delay shall be limited to the maximum amounts established by applicable regulations.

ATA shall not be liable for indirect damages, loss of profit or consequential damages.

10. Claims and notice period

Important: Under applicable regulations, the consignee or person entitled to the cargo must file any claim for damage, loss or delay as soon as possible and within the maximum legal time limits set by aviation and transport regulations. We recommend reviewing the documentation provided at the time of shipment for the specific time limits.

To file a claim or request information about the status of a shipment, email us at info@aerolineasata.cl.

11. Cancellations and refunds

Cancellations are governed by the conditions of the service contracted and applicable regulations.
Refunds, where applicable, will be processed through the same payment method used, unless otherwise expressly agreed by the parties.
The consumer's right of withdrawal, where applicable under Law No. 19,496, shall be exercised in accordance with the time limits and conditions established by that law.

12. Intellectual property

All website content (texts, images, trademarks, logos, designs, software) is the property of AEROLINEAS ATA CARGO SPA or of the owners who have authorized its use, and is protected by intellectual and industrial property laws. Its reproduction, distribution or modification without prior written authorization is prohibited.

13. Personal data protection

The processing of personal data provided by the user is governed by our Privacy Policy, which forms an integral part of these Terms. By accepting these Terms, the user acknowledges having read and accepted the Privacy Policy.

14. Suspension or termination of service

ATA may suspend or terminate access to the website or contracted services in the event of:

Breach of these Terms or of contractual obligations.
Misuse of the service or platform.
A request from a competent authority.
Force majeure or unforeseeable circumstances.

15. Force majeure

ATA shall not be liable for failure to perform its obligations due to force majeure or unforeseeable circumstances, including, among others, adverse weather conditions, armed conflicts, strikes, pandemics, government decisions, third-party system failures and other circumstances beyond its reasonable control.

16. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Chile. Any dispute arising from their interpretation or application shall be submitted to the competent courts of Chile, with the city of Santiago established as domicile for all purposes.

Notwithstanding the foregoing, consumers may exercise the actions granted to them by Law No. 19,496 before the court corresponding to their domicile.

17. Contact

For questions, concerns or requests related to these Terms and Conditions:

Email: info@aerolineasata.cl
Phone: +56 9 5401 0256
Website: www.aerolineasata.cl

AEROLINEAS ATA CARGO SPA · Terms and Conditions – Last updated: October 16, 2026